This site in other languages x. More good info here: Forums – a lot of real expert help http: If the DVD drive still cannot read the disc, go to step 2. Therefore, you may have to click Quit, Close, or Disable, depending on the commands that are available for that program. Instant Repair Help over the Phone 6ya.

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Troubleshoot DVD problems If the advanced troubleshooting methods 1 through 3 do not resolve the issue, and you have problems specifically with a DVD drive, follow these steps to try to isolate and resolve the problem.

Change the CD or DVD drive configuration If there are programs that are preventing the drive from reading the disc, you can try to resolve this issue by configuring the drive to run in direct memory access DMA mode. Les Dickinson Level 3 Expert Answers.

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For more information about how to switch your computer’s disc drive controller to DMA mode, click the following article number to view the article in the Microsoft Knowledge Base: Seems like the registry for your Dvd-Rom is corrupted. Restart the computer in a clean boot state. Unplug any cables that are connected Unplug any cables that are connected to the video outputs of the computer.


Contact the manufacturer of the damaged disc to obtain a replacement. Click Start, and then click Run.

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When I tried to run the firmware update sp the message was that my system was not eligible. Therefore, you may have to click Quit, Close, or Disable, depending on the commands that are available for that program. You can help protect yourself from scammers by verifying that the contact is a Microsoft Cddvd or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

By using this site, you accept the Terms of Use and Rules of Participation. Compaq Presario M Notebook.

How satisfied are you with this response? Did you complete the troubleshooter for the drive that still does not work?

Posted on Jan 02, You can test this by inserting the disc into the drive after restarting your computer in a clean boot state. Sorry this didn’t help.

If the computer has more than one disc drive, insert the disc in a different CD or DVD drive to see whether it can read the disc. According to Windows, the latest driver version is installed. How satisfied are you with this reply?


Tell us about your experience with our site. This has happened for HP printers, Corl storage, Intuit software. Your answer needs to include more details to help people. Back to the top Method 5: This thread is locked. Click the Applications tab. Note Many video adapters help decode DVD discs. I think this is a Samsung device.

Some programs that are listed in the notification area do not have an Exitcommand. Posted on Sep 15, For laptops you can often clean the power and data contacts with a pencil eraser. Did this solve your problem?

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If the disc is incompatible, use a compatible disc or contact the vendor for a compatible replacement. How can this be resolved.

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